view basket
order online 24/7
dispatched in 3-5 working days
our blog page
Facebook Page
Twitter Page

Terms & Conditions of Sale

1. 'LockstonePrint.co.uk' is the trading name of Lockstone Print & Media
Goods means the articles or things described in the contract between Lockstone Print and the purchaser.

2. These conditions shall be deemed to be incorporated in all contracts of Lockstone Print to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to Lockstone Print whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Sense Creative Limited.

3. Notwithstanding that Lockstone Print may have given a detailed quotation no order shall be binding on Lockstone Print unless and until it has been accepted in writing by Lockstone Print.

4. Everything is done to ensure your order is completed in the given time and delivery of goods, delays beyond the control of Lockstone Print including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs, malfunctions of machinery and non-performance of carriers or severe weather conditions will not be held liable.

5. By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.

6. Design Service - our standard design service prices do not include the supply of high resolution files to clients. High resolution files or artwork copyright can be purchased at an additional charge.

7. Payment of goods

7a. All goods shall be paid for at the time of order.

7b. No goods shall be dispatched or collection allowed until paid for in full.

7c. All prices are exclude Value Added Tax (where Value Added Tax is applicable) and is charged at the appropriate rate at the time of checkout.

8. Quality & Liability

8a. Any shortcomings or defects in goods supplied must be notified to Lockstone Print within 2 working days of delivery. Such goods must be returned to Lockstone Print for inspection.

8b. Nothing herein shall impose any liability upon Lockstone Print in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.

8c. Nothing herein shall have the effect of excluding or restricting the liability of Lockstone Print:

death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or; Under sections 12,13,14 and 15 of the Sales of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).

8d. Print ready artwork is to be supplied, designed in accordance with the print templates and checklist. These are available to view on our site under "print checklist & templates"

9. Variations In Quantity

We will endeavour to deliver the correct quantity ordered. However some variation is inherent in the print manufacturing process and it is understood and accepted as reasonable that minor variations are immaterial and Lockstone Print shall have no liability in respect of such variations. No credit will be awarded on quantities plus or minus 10% of the print quantity ordered.

10. Cancellation of Orders

We reserve the right to pass on the 4% charge by our payment gateway to the customer.

We reserve the right to consider any manufacturing costs or refuse a refund if production has began on an order.

11. Changes to Orders

Changes to order specification and details will result in a £10 charge to paid before production can proceed

12. Delivery of Goods

Customers should enter the correct delivery address in the delivery address fields at the time of placing the order

If goods are returned to us as a result a delivery failure we reserve the right to charge the customer for a further delivery

Goods can only be delivered to one address per order

13. Lockstone Print shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.

14. The liability of Lockstone Print to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.

15. If the purchaser shall be in breach of any of their obligations under the contract Lockstone Print may (without prejudice to Lockstone Print's rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.

16. No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Lockstone Print shall be construed to enlarge, vary or override in any way these conditions.

17. Any concessions made or latitude allowed by Lockstone Print to the purchaser shall not affect the strict rights of Lockstone Print under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.

18. The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and Lockstone Print agree to submit to nonexclusive jurisdiction of the English courts.

19. Lockstone Print retains all copyright for inclusive design until such time as the customer pays for in full the goods (design and print). Upon full payment being received the copyright becomes the property of the customer.